WHAT DATA DO WE COLLECT?
At BTR International, we want to know our customers well and we seek the following information in our enquiry forms:
- Personal Identification /information (Name, Email address and Phone number).
- Your consent to receive notifications of special offers or promotions which may involve or be provided by us, or selected and trusted third parties.
- Information required to enable us to provide you with services.
- Details of any enquiry, claim, or complaint you make in relation to the services.
- Information on where you are moving to/from, which company they belong to (if it is an enquiry from a corporation).
HOW DO WE COLLECT DATA?
The information we require, is collected through:
- Direct interactions. You may give us your information by filling in the enquiry form on our website or by corresponding with us by post, phone, email or otherwise.
- Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
Our company may also receive your data through the redirection to the enquiry form on our partner’s website BTR International - Please Connect Me.
HOW WILL WE USE YOUR DATA?
The information collected from you will allow us to provide you a tailored experience. It will enable us to supply the information that you have requested. The information provided by you will allow us to contact you for a more detailed response to your enquiry/complaint. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business/ services.
If you are agreeable, we shall, to smoothen your experience, share your details with our partner companies as listed below so as to enable them to provide you their products/services:
- Baggage Hub.
- Please Connect Me.
HOW DO WE STORE YOUR DATA?
We employ security measures to protect your information from access by unauthorized persons/entities and against unlawful processing, accidental loss, destruction and damage. We shall retain your information for a reasonable period as mentioned below or for as long as the law requires.
The information collected from you is stored by CSD Computer Solutions Ltd at 22 Cambridge St, Wolverton, Milton Keynes MK12 5AJ and strict security measures are in place to ensure that your information is preserved and safe.
We shall store your information for 365 days. Thereafter, the information provided by you will be deleted.
With your consent, we shall use your data to send you information about our services and offers and the products and services of our partner companies, which we may, from the information collected from you, consider as suitable for you or you may be an existing customer who avail (or negotiated to avail) a similar service from us in the past.
You will have the option to opt out/ unsubscribe from receiving such information by emailing.
Cookies are small data files which are saved to your website browser to collect certain information about your use of our website. When you visit our websites, we may collect information from you automatically through cookies. You have the option to change your browser settings to accept or reject cookies. If cookies are already there on your computer, you can delete them.
DISCLOSURE OF INFORMATION
Your information collected by us will not be accessed by or disclosed to any person other than our staff or designated agents. Unless required to do so by law, we shall not otherwise share, sell or distribute any of the information you provide to us, without your consent.
DATA PROTECTION RIGHTS
At BTR International, we are conscious of the rights afforded to our users/ customers and we therefore enumerate them below to instill awareness in all our consumers:
The right to access - You have the right to request us for copies of your personal data. We may charge you a nominal fee for this service.
The right to rectification - You have the right to request that we correct any information, which you believe is inaccurate. You also have the right to request us to complete such information which you believe is incomplete.
The right to erasure — You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that we transfer the data, that we have collected, to another organization, or directly to you, under certain conditions.
If you make a request, we shall have one month to respond to you. If you would like to exercise any of these rights, please contact here.
Should you have any queries, comments or requests relating to our use of your information, please feel free to address the same to us at:
Email ID: firstname.lastname@example.org
Address: 22 Cambridge St, Wolverton, Milton Keynes MK12 5AJ
Telephone No. : 01908 311336
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at the details mentioned below:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk