Privacy policy

BTR International respects your right to privacy and is committed to preserving and securing your personal data and that of all its visitors/ users. This privacy policy/ notice seeks to preserve the rights afforded to consumers by the prevalent Data Protection laws and will elucidate how we collect, use and store your personal data:

What data do we collect?

At BTR International, we want to know our customers well and we seek the following information in our enquiry forms:

  • Personal Identification /information (Name, Email address and Phone number).
  • Your consent to receive notifications of special offers or promotions which may involve or be provided by us, or selected and trusted third parties.
  • Information required to enable us to provide you with services.
  • Information collected through our website such as but not limited to, your internet provider address (IP address), operating system and browser type. Please see our Cookie Policy on our cookie settings page.
  • Details of any enquiry, claim, or complaint you make in relation to the services.
  • Information on where you are moving to/from, which company they belong to (if it is an enquiry from a corporation).   

How do we collect data?

The information we require, is collected through:

  • Direct interactions. You may give us your information by filling in the enquiry form on our website or by corresponding with us by post, phone, email or otherwise.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.

How will we use your data?

BTR is aware that opt-in consent would be required for any “special offers”, marketing emails etc and for any data sharing with “Please Connect Me” and “Halo Financial” (all referred to in Privacy Notice).  No such marketing or data sharing currently takes place.

We may process your personal data outside the UK, but only in the context of delivering requested relocation services to you outside the UK.

How do we store your data?

We employ security measures to protect your information from access by unauthorized persons/entities and against unlawful processing, accidental loss, destruction and damage. We shall retain your information for a reasonable period as mentioned below or for as long as the law requires.

We shall store your information for 365 days. Thereafter, the information provided by you will be deleted. All Financial Data to be kept for 7 years.


With your consent, we shall use your data to send you information about our services and offers and the products and services of our partner companies, which we may, from the information collected from you, consider as suitable for you or you may be an existing customer who avail (or negotiated to avail) a similar service from us in the past.

You will have the option to opt out/ unsubscribe from receiving such information by emailing.


Cookies are small data files which are saved to your website browser to collect certain information about your use of our website. When you visit our websites, we may collect information from you automatically through cookies. You have the option to change your browser settings to accept or reject cookies. If cookies are already there on your computer, you can delete them.

For further information you may read our cookie policy.

Disclosure of information

Your information collected by us will not be accessed by or disclosed to any person other than our staff or designated agents. Unless required to do so by law, we shall not otherwise share, sell or distribute any of the information you provide to us, without your consent.

At BTR International, we are conscious of the rights afforded to our users/ customers and we therefore enumerate them below to instill awareness in all our consumers:

Data protection rights

  • The right to access – You have the right to request us for copies of your personal data. 
  • The right to rectification – You have the right to request that we correct any information, which you believe is inaccurate. You also have the right to request us to complete such information which you believe is incomplete.
  • The right to erasure — You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data, that we have collected, to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent – you have the right to withdraw any consents granted to us.

If you make a request, we shall have one month to respond to you. If you would like to exercise any of these rights, please contact here.

External websites

Our website contains external links to other websites. The present Privacy policy/ notice is strictly applicable only to this website and to none others. You must read the Privacy policy/ notice of the external website, if redirected to such website. We shall not be liable for any information that is provided by you on any external websites.

Changes to our privacy policy

Our Privacy Policy/Notice is subject to change including with the change in data protection laws/ regulations. Any change in our privacy policy will be notified on the website. The privacy policy was last updated on 3rd December, 2021.


Should you have any queries, comments or requests relating to our use of your information, please feel free to address the same to us at:

Email ID:

Address: BTR, A20 Basepoint Business Centre, 110 Great Marlings, Luton LU2 8DL

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at the details mentioned below:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: